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Home

┌──(root㉿imraflip.com)-[~]

└─$ echo "Welcome to Rafli's Terminal"

Rafli Permana Putra

Aspiring IT Support & Help Desk Engineer | Future SOC Analyst

I help people solve technical issues and keep systems running smoothly.

Download CV

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About

┌──(root㉿imraflip.com)-[~]

└─$ cat about.txt

I'm Rafli, a Computer Science student with a passion for technology and problem-solving. While I have hands-on experience in cybersecurity and penetration testing, I’m now focusing on IT support as my first career step. I enjoy troubleshooting, learning new tools, and helping others solve technical problems.

┌──(root㉿imraflip.com)-[~]

└─$ echo "Always Learning..."

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Skills

┌──(root㉿imraflip.com)-[~/Skills]

└─$ cat it-support.txt

  • Operating Systems: Windows (installation, troubleshooting, Active Directory administration), macOS, Linux (basic CLI)
  • Networking: TCP/IP, DNS, DHCP, VPN, firewalls, basic Wi-Fi troubleshooting
  • Hardware & Peripherals: PC/laptop assembly, troubleshooting, printers, and peripheral setup
  • IT Tools: Remote desktop (TeamViewer, AnyDesk), ticketing systems, asset management
  • Support & Communication: Troubleshooting, knowledge base documentation, user support
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Projects

┌──(root㉿imraflip.com)-[~]

└─$ cd Projects/

┌──(root㉿imraflip.com)-[~/Projects]

└─$ cat project-1.txt

Windows Active Directory Lab

Configured a Windows Server Domain Controller, managed users and groups with Group Policy, automated tasks using PowerShell, and joined client machines to validate domain-wide management.

┌──(root㉿imraflip.com)-[~/Projects]

└─$ cat project-2.txt

EternalBlue Demonstration (Windows 7 + Kali Linux on VirtualBox)

Set up a virtual lab to simulate and analyze the EternalBlue exploit on Windows 7 using Kali Linux. Demonstrated patching and securing vulnerable systems.

➜ View on Medium

┌──(root㉿imraflip.com)-[~/Projects]

└─$ cat project-3.txt

Practical Help Desk Ticket Interrupts

Completed real-world help desk scenarios, including resolving ticket interrupts such as password resets, printer issues, and user account lockouts in a simulated enterprise environment.

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Certifications and Courses

┌──(root㉿imraflip.com)-[~/Certifications]

└─$ cat certs-and-courses.txt

Certifications and Courses